Customer Support

Harvard Business Review

"The average professional spends 28% of the workday reading and responding to emails, which equals about 2.6 hours per day."

Hubspot

"Customer service response is one of the most crucial factors for customer trust, where delays in answering calls or emails are among the main causes of dissatisfaction."

"Phone meetings and calls take up on average between 1–2 hours of the workday for small business owners and managers."

Forbes

Technical Solutions

Technical specification for the different solutions we offer

Phone

1. New number with us
   We provide a completely new customer service number that you can start using right away.

2. Porting of existing number
   We transfer your current phone number to us, so you can keep the same number your customers already know.

3. Call forwarding
   You can choose to forward incoming calls from your existing number to us, without permanently moving the number.

E-mail

1. Direct access to your email system
   We work directly in your existing helpdesk or email system (Outlook, Gmail, Zendesk, Freshdesk).

2. Response via ticket system
   If you use a case management system, incoming emails are automatically handled as support tickets. Our team responds directly in the system, and the sender always sees your official support address.

3. Forwarding
   Forward incoming emails to us, and we reply by adjusting the sender information.

1. Directly in your booking system
   We manage your customers’ bookings directly in your existing system (e.g., Calendly, SimplyBook, Microsoft Bookings).

2. Bookings via CRM or case management system
   If your bookings are linked to customer cases or service requests, we can handle them directly in your CRM or case management system.

3. Manual calendar management
   For companies with simpler needs, we can work via a shared calendar (e.g., Outlook or Google Calendar). We manually enter bookings based on customer requests and ensure the calendar is always up to date.

Booking System

How does it work?

We begin with a meeting where we briefly present our company and share more about Ana Web Solutions. Together, we discuss your company’s needs and the scope of the service you require. Based on this, we create a tailored package and solution that best fits your business. After that, we go through phone number and email forwarding as well as booking solutions.

After we have agreed together on the scope, contract, and fees, we set a date for the customer service to launch and ensure that we have all the information we need before the agreed start date.

We then begin the preparation process, ensuring that phone numbers, email, and booking solutions work as they should. At the same time, we dive deep to learn as much as possible about your services and products, so we are fully prepared to answer all types of questions your customers may have.

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Would you like to know more?
Contact us